Turning customer reviews into actionable data
If you run a consumer-based, retail, or hospitality business, chances are your company has customer reviews on multiple website. It’s time-consuming and a bit mind-boggling to read through 100s of reviews to determine what differentiates your businesses and take action based on the feedback.
What if you could simplify this and compare your business with your competitors, based on keywords in customer reviews?
Read the article.