Understanding customer sentiment and actively responding to feedback is crucial for ensuring customer satisfaction. Use Import.io’s Product Reviews data feed to monitor customer sentiment and reviews so you can identify and address potential problems early and keep your customers happy.
Use review information to help determine future offerings or pricing levels
Monitor how and why reviews and ratings evolve over time
Establish a benchmark sentiment against your competitors
Getting started is easy. Specify the key words or categories that you want to monitor. Let us know the frequency you want the data collected, the output file format and output location, and we will do the rest.