Last updated: September 28, 2026
These Terms are the agreement between you and Import.io Corporation (“Import.io”, “we”, “us”) for the use of our website, platform, APIs, MCP server, applications, datasets and services (the “Service”). If you have signed an order form or agreement with us, it takes priority over these Terms wherever the two differ.
1. Your account
You must be at least 18 and, if you use the Service for an organisation, authorised to accept these Terms on its behalf. Keep your login details and API keys secure; you are responsible for activity on your account.
2. Using the Service
While your plan is active, you may use the Service for your business, including through our APIs, SDKs, MCP server, integrations and your own automation, within the limits of your plan. Our Acceptable Use Policy sets out the few things that are not allowed.
3. Your data
You own the data you collect, store or receive through the Service (“Your Data”). We use Your Data only to provide, secure and support the Service for you, and in aggregated or de-identified form to improve it. You are responsible for making sure you may collect and use Your Data, including under data protection and intellectual property law. Where Your Data includes personal data, our Data Processing Agreement applies.
4. Our Service
We own the Service, including our software, extractors we build and our documentation. If you send us feedback or ideas, we may use them freely.
5. Plans, fees and payment
Fees, allowances and billing terms are set out on our pricing page or in your order form. Fees exclude taxes. Plans renew for the same term unless cancelled before renewal. Monthly plans can be cancelled at any time and end at the close of the billing month; annual plans run to the end of their term. If a payment is late, we will remind you and give you reasonable time to pay before limiting access.
6. Free trials
Free trials last for the period and allowance shown at sign-up. No payment details are needed, and nothing is charged unless you choose a paid plan.
7. Availability and support
We work to keep the Service available and to support you with reasonable care. Service levels apply only where they are set out in your order form.
8. Confidentiality
Each of us will keep the other’s non-public information confidential and use it only for the purposes of this agreement, except where disclosure is required by law.
9. Warranties
We will provide the Service with reasonable skill and care. Web data depends on third-party websites that change without notice, so apart from what we have expressly agreed, the Service is provided “as is” to the extent the law allows.
10. Liability
Neither of us is liable for indirect or consequential losses, or for lost profits, revenue or data. Each party’s total liability under this agreement is limited to the fees paid or payable by you in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, or your obligation to pay fees due.
11. Ending the agreement
You can stop using the Service at any time. Either of us may end the agreement if the other materially breaches it and does not fix the breach within 30 days of notice. When the agreement ends, you can export Your Data for 30 days, after which we delete it unless the law requires us to keep it.
12. Changes to these Terms
We may update these Terms. We will give notice of material changes; for paid plans, changes that reduce your rights apply from your next renewal.
13. Disputes
If a dispute arises, we will first try in good faith to resolve it with you directly within 30 days.
14. General
Either of us may transfer this agreement to a successor in a merger, acquisition or sale of substantially all of its business. Neither of us is responsible for delays caused by events outside our reasonable control. These Terms, your order form and the policies they refer to are the entire agreement between us. Notices may be sent by email to the addresses on your account and, for Import.io, to the address on your order form.
15. Contact
Questions about these Terms: import.io/contact.