User Guide

Subscription and billing

To access your subscription and billing information, click the My account (person icon) dropdown list on the administration menu and select Subscription and billing.


A new browser tab opens showing the Subscription and billing tab of the My Account section of the online platform.

Your details

Details in this section can help you to manage your usage in accordance with the size of your plan. Review and upgrade your plan, and see the number of queries executed during the current billing period and when the counter will reset.

Note: If you need to make more queries than your plan allows, you may exceed your allowance for a small cost per query. Refer to pricing for details.

Current plan

Shows the name of the plan to which you are currently subscribed.

Query count

Shows the number of executed queries in the current billing period (month or year), along with your total allowance.

Reset date

Shows the date your query count will reset. Click Change plan to walk through the steps to upgrade or downgrade your plan.


This section covers of the billing information.

Note: The Billing section does not appear for free plans.

View invoices and edit card details

This section shows your past invoices, which contain the status of your account, the billing date, and invoice details.

In the Billing Information table heading, click Edit to edit your credit card details.

Cancel subscription

To cancel your subscription, click Cancel subscription. Your account type changes to a free account at the start of your next billing cycle. All extractors and extracted data get deleted at that time. 

Note: requires notification periods for cancellation, please check your account Terms and Conditions.