Import.io Professional Services success story

Our Professional Services are here to take you to the next level with Import.io or even get your data for you!

Check out our latest success story below…

Customer: WINwarehouse

WINwarehouse connects nonprofit organizations with excess office furniture and equipment inventory from corporate donors, and both benefit. In 2016, WINwarehouse started using Import.io to get data for populating their online after-marketplace. Prior to Import.io, they spent dozens of hours a week finding descriptions and technical specs for the office equipment and furniture donated from corporations. Import.io was working well, but WINwarehouse desperately needed to automate their end-to-end business process, collecting data from their suppliers and augmenting it with data collected with Import.io. They contacted Import.io Professional Services for help.

Import.io Professional Services worked with WINwarehouse to scope the project and provide a quote for the work. Once it was accepted, the services were delivered by an Import.io Professional Services Partner. The results have been substantial!

The new automation process combined 4 manual processes into one automated process, saving about 9 labor hours per month. It took a 10-hr/month process and turned it into a 1-hr/month process.

Tony DiFranco, Program Director at WINwarehouse had this to say about his experience:

“I cannot give enough praise to the product and team at import.io. We are a U.S. nonprofit that for 26 years has received hundreds of thousands of gifts-in-kind donations. Because the information that the donor would send us was often incomplete, we would have to spend dozens (and over the years many thousands) of hours researching descriptions and technical specs for each item. While Import.io was the most useful tool that we have found for automating some of that process, it wasn’t until I reached out to the Import.io Professional Services team that our business process significantly changed for the better.

Import.io Professional Services took the time to find out what we were trying to accomplish and was genuinely concerned to solve one of the biggest headaches in our business method.  In a short time, the import.io team provided us with a proposal for a solution that was fair and thorough.

Throughout the process, the Import.io team often communicated with updates and any questions that came up along the way. They responded quickly to any communication. At the end of the project, they followed up and offered support. There is no question that they went above and beyond what was required of them contractually. They took substantial care in our situation.

It wasn’t long before I went back to them to help solve our next issue – image acquisition. Stay tuned. I’m sure another fond testimonial is on the way!”

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