Dear Import.io Customer,
During this time of unprecedented uncertainty our number one priority is the health and safety of our employees, customers, and partners. Our thoughts are with those who have been affected by the coronavirus (COVID-19) outbreak. We want to provide you with information as to how we have implemented a number of steps to ensure the well-being of employees; and in turn our ability to maintain a high-quality service for our customers.
Our cloud infrastructure has allowed us to invest in the scalability and availability of our platform and ensure that all customer data remains secure. Import.io does not anticipate business disruption arising from COVID-19. Import.io has embraced remote working for our employees for about the last 12 months irrespective of the current situation.
On March 9th we mandated that all employees work from home through the use of company managed secured laptops running remote conferencing, productivity and collaboration tools. At the same time, we mandated no travel for employees, no in-person meetings and no close contact with other employees; our employees have been separated from each other since that date. In the meantime our European and North American offices are undergoing disinfection protocols in preparedness for an eventual return.
There will be no changes to Import.io customer support to ensure you have access to intelligent data in order to capture and interpret the most complex of analytical requirements.
In these uncertain times Import.io is committed to ensuring the health and safety of its employees in order to maintain its customers business continuity. Your Import.io account team will reach out as the situation evolves. If you have further questions please contact either myself or your account team.
