Cancellation Questionnaire

We are sorry that you have decided to cancel, please answer a couple of questions before you go.

Note: By cancelling your account you will lose any extractors that you have created. All data from prior extractions and any other history will also be lost.

Are you sure you wish to cancel?*

No
Yes

What is your primary reason for wishing to cancel?*

One off project
Cost/Budget
Product did not work for my needs
Other

Project Users*

We’d like to speak to you. As a project user, do you know that we have new “Flex” plans that provide a bucket of queries to be used at any time over a year for a fixed cost - this way you do not lose your saved work.

Have Sales call me
Cancel anyway

Cost/Budget issues?*

We’d like to speak to you. Sometimes we can offer discounts to help users with budget related issues.

Have Sales call me
Cancel anyway

Product did not work for my needs*

Can we arrange a free session with our customer success team to help you? We also offer services so that you don't have to do any work.

Arrange free training/success session
Cancel anyway

Other Reason*

Sorry about that. We’d love to speak to you before your final cancellation and see if we can help.

Yes, please call me
Cancel anyway

Please tell us why you're choosing to cancel*

OK, we will action your request to cancel.

Please note that our terms state that cancellation notice is required as follows:

For monthly plans, 7 days notice ahead of your next renewal date.
For annual plans, 30 days notice ahead of your next renewal date.

We will cancel in accordance with these terms.

Account Cancellation